T&Cs

1. The purchase of any Sleep Consultation package will be deemed as acceptance of the following terms and conditions:
2. The full fee for all Little Whispers Sleep Consultant services is due at the time of booking your consultation.
3. If the Sleep package is cancelled by the client (the payer and receiver of the consultation) the following terms and conditions apply:
4. Less than 24 hours’ notice – no amount will be refunded.
5. 24-48 hours’ notice – 50% of full amount will be refunded.
6. More than 48 hours’ notice – 100% will be refunded to the client.
7. If a client demonstrates exceptional circumstances as the reason for a cancellation within 48 hours of the booking time, Little Whispers Sleep Consultant may, on a case-by-case basis, offer a rescheduled appointment within 2 weeks of the original booking time.
8. Little Whispers Sleep Consultant reserves the right to cancel Consultations at short notice due to personal circumstances. In the event of Little Whispers Sleep Consultant cancelling, the client will be offered alternative dates or a full refund. 
9. Each sleep package provided by Little Whispers Sleep Consultant to the client, the client agrees that it shall not provide the package to any third party.
10. Advice given by Little Whispers Sleep Consultant is intended as advice related to sleep and is not intended as a substitute for medical advice from a GP or other medical expert.
11. Little Whispers Sleep Consultant offers advice and support to the best of their ability, experience and training but does not accept responsibility or liability for sleep and behavioural work that does not achieve the desired result following the consultation process.
12. If the client’s child has an underlying health condition, Little Whispers Sleep Consultant reserves the right to not proceed with the consultation. If this is the case, the client will receive a full refund.
13. Little Whispers Sleep Consultant is contactable, by message or email at any time during the day and will respond on the same day between the following hours:
14. 7am – 8am and 4.30pm – 9pm Monday to Friday 
15. 9am – 8pm Saturday and Sunday 
16. Notwithstanding personal circumstances or holidays.
17. Little Whispers Sleep Consultant reserves the right to cease the provision of support in exceptional circumstances, including but not limited to abuse or harassment from a client to the Little Whispers Sleep Consultant. 
18. Little Whispers Sleep Consultant reserves the right to change the Terms & Conditions at any time.